• The digital images on our website are as accurate as possible. However, different monitors may cause colors to vary slightly.

• Imported.

• It is normal for new wool rugs to shed yarn fibers for up to three months. Regular vacuuming will help pick up these fibers and keep the rug looking fresh and clean.

• All rug sizes are approximate. Patterns may vary according to shape and dimension.

SIMPLE SHIPPING

WHAT YOU SEE IS WHAT YOU PAY

You asked and we simplified! We are dedicated to making your shopping experience easier than ever, so we created Simple Shipping:

• What you see is what you pay standard delivery charge is shown with each item. No extra delivery fees or freight surcharges.
  
• Faster shipping many items ship within 24 hours.
  
• New shipping options upgrade to 2nd-day, overnight or premium white glove delivery on select items.
  

STANDARD DELIVERY
Determined by the size and weight of item. Standard delivery charge is shown with each item. Most items ship within 24 hours and arrive within 3-5 days of shipment date. Select oversized or heavy items may not qualify.

We regret that we cannot ship to P.O. Boxes or international destinations including Canada.

UPGRADE OPTIONS FOR STANDARD DELIVERY:
Available options and pricing are shown with each item.

2nd-Day
Orders placed before 11:00am CST ship the same day and arrive by the end of the second business day (Monday-Friday). Some locations in Alaska and Hawaii require additional transit time. Select oversized or heavy items may not qualify.

Overnight
Orders placed before 11:00am CST ship the same day and arrive by the end of the following business day (Monday-Friday). Some locations in Alaska and Hawaii require additional transit time. Select oversized or heavy items may not qualify.

IN-HOME DELIVERY*
(Denoted by the symbol in the catalog.) Select oversized or heavy items automatically receive In-Home Delivery. Most items arrive within 7-10 days of shipment date. Includes delivery across your first doorway or threshold (i.e. garage, front door or home). Assembly not included. When the shipment arrives in your local area, a shipping agent will call you to schedule a specific day and 4-hour timeframe for delivery. Deliveries occur Monday through Friday, 8am-5pm.

We regret that we cannot ship to P.O. Boxes or international destinations including Canada.
UPGRADE OPTION FOR IN-HOME DELIVERY:

Premium White Glove*
Available on select items only. Available options and pricing are shown with each item. In addition to your services provided with In-Home Delivery, includes placement in room of your choice (up to two flights of stairs), unpacking, and removal of packing materials. Assembly not included. When shipment arrives in your local area, a shipping agent will call you to schedule a specific day and 4-hour timeframe for delivery. Deliveries occur Monday through Friday, 8am-5pm. Not available in Alaska or Hawaii.

RETURN AND EXCHANGE GUARANTEE:
If, for any reason, you are not 100% satisfied with your selection, please return it within 45 days. We will refund the purchase price or exchange it, whichever you prefer. Original shipping fees are non-refundable. However, if the return is the result of our error, we'll pay the original and return shipping. A return received after 45 days (but within 90 days) qualifies for merchandise credit or exchange only. A return received after 90 days will be returned to you. Delivery refusal for any reason other than damage, defect or mis-shipment may result in a 25% service fee. Custom-made and personalized items cannot be cancelled or returned; however, in the event that you item arrives damaged or defective, we will happily send you an exact replacement at no additional cost. To return an item, please follow the instructions on the packing slip enclosed with your order, insure the package and send it to our distribution center at:

Home Decorators Collection
4675 East Liberty St.
Mexico, MO 65265-9804
Please include packing slip.

LOW PRICE GUARANTEE

We are so confident that we offer quality products
at superior values that we stand behind our guarantee.
If you order an item from us and see the exact same full-priced item advertised for less at any other retailer, send that retailer's ad or website link to us within 30 days of your shipment and we'll refund the difference between the two prices, excluding processing/shipping charges.

If you have not yet placed your order we will gladly honor the competitor's price, excluding processing/shipping charges.
Some exclusions apply, such as offers for free processing/shipping or percentage off coupons as they are not item specific. Items found at auction or re-sale outlets are excluded.

The following information is needed in order to process your request:

• Order Number (or complete name and contact phone number if no order has been placed)
• Our Item Number
• Our Item Description
• Our Price
• Competitor's Name
• Competitor's Item Number
• Competitor's Item Description
• Competitor's Price
• Copy of Competitor's Ad or Website Link

Once this information has been submitted, please allow 7 to 10 business days for completion.
Questions? Please call (877) 537-8539 or email us.