Returns and Exchanges
Our No Hassle Return policy gives you peace of mind to enjoy the purchase in your home for up to 45 days.
We take great pride in the quality and craftsmanship of our products. If, for any reason, you are not 100% satisfied with your selection, please return it within 45 days. We will exchange it or refund the merchandise price, plus any applicable sales tax.
We make returns easy! Simply follow the instructions on the packing slip enclosed with your order and send it to our distribution center at:
4675 East Liberty St.
Mexico, MO 65265-9804
Please include packing slip.
Send your return to us via the shipper of your choice; you pay for postage at the point of return.
Misplace your packing slip? Click here to download a new one.
The packing slip is in Adobe Acrobat Reader (.pdf) format. Acrobat Reader can be downloaded for free at Adobe's Web site.
Processing/shipping charges and freight surcharges are non-refundable. However, if the return is the result of our error, we will pay the original and return fees. To submit a request for this, please contact us. Please allow 7-10 business days to receive your refund. A return received after 45 days (but within 90 days) qualifies for gift card or exchange only. Merchandise must be returned in original condition (items that were received unassembled must be returned unassembled). Items purchased at Home Decorators Collection cannot be returned to The Home Depot.
Shipment refusal for reasons other than damage, defect or mis-shipment may result in a 25% refusal penalty fee.
Custom and Personalized Items
Custom and personalized items cannot be returned or canceled. In the event your item arrives damaged or defective, we will happily send you an exact replacement at no additional cost. Personalized and custom-made items include (but are not limited to) custom-made window treatments and personalized address plaques. Read more information about our custom-made window treatment return policy.
By clicking the Apply & Order Now button or the Apply & Add Another Payment button at checkout, you are agreeing to the terms of our return, exchange and cancellation policies.