Frequently Asked Questions blinds and shades glossary
What is the return, cancel and exchange policy?

Custom window treatments cannot be returned except for warranty repair. Cancellations and exchanges are not permitted.

Do not take allowances; the manufacturer will make the necessary adjustments to ensure that your window treatment fits perfectly in your window. Measure carefully. We are not liable for incorrect measurements or information.

In the event your item arrives damaged or defective, we will happily provide a replacement at our expense. Contact us with detailed information as to what is wrong with the item. Please have your Order Confirmation number available. Defective item(s) should be returned to the manufacturer, not Home Decorators Collection.

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